Shipping/Return Policy

Here at Defiance Tools we hope to create long-term relationships with our customers!  We know you’re bound to have a few questions on shipping & returns and here’s where we attempt to answer them.  If you can't find the answer here, please feel free to Contact Us or send us an email at orders@defiancetools.com.

In the meantime we will continue with our passion to scour the world looking for cool items for our online store. Stop back often to browse and shop!

Shipping Policy

  • What is your shipping policy?

For orders under $10 (after any discounts are applied) we charge a small shipping and handling fee of $4.99.

For orders over $10 (after any discounts are applied) we offer FREE shipping!

Items are shipped via USPS First Class Mail or USPS Priority Mail based on shipment weight. We will send you an email with your shipment tracking number once your order has been processed.  Orders will be shipped within 2-3 business days.

USPS First Class Mail and USPS Priority Mail Shipments typically take 2-3 business days to arrive.
  • Will I receive notification or a tracking number when my order ships?

Yes. We’ll send a shipment tracking number via email when your order has been processed. 

  • Does Defiance Tools ship outside of the US?

Currently, no. In the future, maybe....Definitely maybe!

 

Return & Exchange Policy

  • What’s your return policy? 
Here at Defiance Tools we are a husband and wife team and we strive to make our customers happy. If you are not completely satisfied with your order within 30 days please email us at orders@clarboard.com with your name, order # and the reason you are dissatisfied. We, in-turn, will provide you with the proper return address. Once the item is returned to us we will be happy to refund the purchase amount. A credit will be applied to your credit card or original method of payment.

 

The one exception to the above policy is the Star Wars Vault Collection. These items cannot be returned so please carefully examine all pictures and ask any questions before you purchase. 

  • Exchanges

For all items except those in The Vault Star Wars Collection we will replace items if they are defective or damaged. If you need to exchange an item send us an email at orders@defiancetools.com

  

  • Shipping Returns Back to Defiance Tools

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.