FAQ's

Here at Defiance Tools we hope to create long-term relationships with our customers!  We know you’re bound to have a few questions and here’s where we attempt to answer them.  If you can't find the answer here, please feel free to Contact Us or send us an email at orders@defiancetools.com

In the meantime, we will continue with our passion to scour the world looking for cool items for our online store. Stop back often to browse and shop!

 

General Questions 

 

  • How can I get in touch with you?

    Please feel free to Contact Us online anytime, or by sending an email to orders@defiancetools.com or give us a call at 321.945.8051.


  • Can I use a discount code on a gift card?

Discount codes do not apply when purchasing a gift card. Of course, if the person you give the gift card to has a discount code, they can use it for their purchase!

 

  • How can I collaborate with Defiance Tools?

We’d love to learn more about what you have in mind. Please Contact Us with details and we’ll get back to you ASAP.  Wholesaler inquiries are welcomed!

  • How can a retailer sell your products?

We have a number of retail ready products packaged in counter top displays perfect for your impulse area, cash register area or end-cap displays.
We've partnered with Faire to allow you to order your products online! Just click here to create a FREE wholesale account.

  • What is the Defiance Tools Warranty Policy?

DEFIANCE TOOLS® (excluding ebikes) warrants our products for their useful life (not to exceed one year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired, nor does it cover consumable good such as knife blades, glue sticks, etc. If found to be defective, a replacement will be sent to you. THIS LIMITED LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This LIMITED LIFETIME WARRANTY gives you specific legal rights that may vary from state to state. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your tool meets the criteria for warranty replacement, please send the tool(s) to:
C Larboard, LLC, d/b/a Defiance Tools
10450 Turkey Lake Road, #22201
Orlando, FL 32819
Attn: Defiance Tools Quality

    • What is the Defiance Tools Ebike Policy?
    DEFIANCE TOOLS® (B2 Ebike) C Larboard, LLC warrants the B2 Ebike against deficiencies in material and workmanship for the periods detailed in the chart below. It does not cover B2 Ebikes that are improperly used, abused, altered or repaired, nor does it cover consumables as detailed in the chart below. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your BIKE meets the criteria for warranty replacement, please contact us at:
    C Larboard, LLC, d/b/a Defiance Tools
    10450 Turkey Lake Road, #22201
    Orlando, FL 32819
    Attn: Defiance Tools Quality
     
    ebike warranty chart

      • How can I be the first to learn about new Defiance Tools products and promotions?

        Download the C Larboard App on The App Storeor Google Play or join our email list by clicking HERE!

    • Was your store once called C Larboard?

      Yes! We started our online store as C Larboard in 2016. In 2021 we decided to streamline our message to make it easier for our customers and focus on the Defiance Tools brand with a refreshed website and logos.